Terms & Conditions

Effective Date 05/08/2024

Interpretation and Definitions:

• "Company," "We," "Us," or "Our" refers to {Syarikat_D.O.H_Mawaddah}, the entity providing products or services through the e-commerce website.
• "Website" or "Platform" refers to the {https://dohmawaddahcakehouse.my} e-commerce website operated by {Syarikat_D.O.H_Mawaddah}.
• "Terms" refer to these Terms & Conditions.

1. Acceptance of Terms:

By using the {DOH Mawaddah Cake House} e-commerce platform, users agree to abide by these Terms & Conditions. If users do not agree with any part of these terms, they should refrain from using our services.

2. Products and Orders:

• We strive to provide accurate product information and fulfill orders promptly.
• This platform only provide PRE-ORDER with minimum 12 hours before ordered items ready.
• Users are responsible for providing accurate shipping information.

3. Pricing and Payment:

• Prices listed on our website are accurate at the time of publication.
• Payment methods accepted are specified on our website.

4. Shipping and Delivery:

• Delivery times and shipping costs are clearly communicated to users.
• We aim to deliver products within the specified timeframe.

5. Cancellation and Refunds:

• Any order's cancellation must be made not less than 3 days.
• Every item purchased is non-refundable. 
• For special cases, refund process will me made in 3 days after request. 

6. Privacy Policy:

Our privacy policy details how user information is collected, used, and protected.

7. Customer Communication:

We communicate with users regarding order status, shipping updates, and any potential issues.

8. Contact Information:

If users have any questions or concerns about these Terms & Conditions, they should contact us at:

• Company Name: Syarikat D.O.H Mawaddah
• Address: No 245, Jalan Semarak, 93050 Kuching, Sarawak
• Email: dohmawaddahcakehouse.my
• Contact Number: 082-234495

9. Legal Compliance:

Users are responsible for ensuring that their use of the e-commerce platform complies with relevant laws and regulations.

10. Updates to Terms & Conditions:

Syarikat D.O.H Mawaddah reserves the right to update or modify these Terms & Conditions at any time. Users will be notified of any changes through the e-commerce platform.

By using the DOH Mawaddah Cake House e-commerce platform, users acknowledge that they have read and understood these Terms & Conditions and agree to be bound by them.

Thank you for choosing DOH Mawaddah Cake House.