Refund Policy

Effective Date 06/01/2023

Interpretation and Definitions:

• "Company," "We," "Us," or "Our" refers to Syarikat D.O.H Mawaddah (103907), the entity providing products or services through the e-commerce website.
• "Website" or "Platform" refers to the https://dohmawaddahcakehouse.my e-commerce website operated by Syarikat D.O.H Mawaddah (103907).
• "Policy" refers to this Refund Policy.

1. Overview:

This Refund Policy outlines the terms and conditions for refunds on purchases made through D.O.H Mawaddah Cake House. Please read this policy carefully before making any purchases.

2. Refund Process:

2.1 Eligibility:

• To be eligible for a refund, items must meet the criteria outlined in our Return Policy.

2.2 Contact Us:

• If you believe you are eligible for a refund, please contact us at +60192220876 to initiate the discussion.

2.3 Discussion and Resolution:

• Refunds are subject to discussion between Syarikat D.O.H Mawaddah (103907) and the buyer. We aim to find a fair resolution that satisfies both parties.

Note: The refund process may vary depending on the circumstances of each case. Open communication is encouraged to address individual situations effectively.

3. Contact Information:

If you have any questions or concerns about our Refund Policy, please contact us at:

• Company Name: Syarikat D.O.H Mawaddah (103907)
• Address: 245, Jalan Semarak, 93050 Kuching, Sarawak, Malaysia
• Email: [email protected]
• Contact Number: +60192220876

4. Changes to the Refund Policy:

We reserve the right to update or modify this Refund Policy at any time. Users will be notified of any changes through the e-commerce platform.

By making a purchase on the D.O.H Mawaddah Cake House e-commerce platform, users acknowledge that they have read and understood this Refund Policy and agree to its terms.

Thank you for choosing D.O.H Mawaddah Cake House.